At Bosco Botanicals, we take great care in creating and packaging our products. Whether you're purchasing fresh flowers or botanical art cards, we want you to be delighted with your order.

If you experience a problem with your purchase, please contact us and we'll do our best to make it right.

Fresh Flowers & Floral Arrangements

Because fresh flowers are perishable and made to order, we are unable to accept returns or offer refunds for change of mind, incorrect selections, or orders placed in error.

If your flowers arrive damaged, are significantly different from what was ordered, or there is an issue with your delivery, please contact us within 24 hours of receiving your order.

Please include:

• Your order number
• A brief description of the issue
• Photos of the flowers or arrangement

We will review your request and, where appropriate, offer a replacement, store credit, or refund at our discretion.

Please note that flowers are a natural product. Variations in colour, size, bloom stage, and seasonal availability are normal and may result in substitutions of equal or greater value when necessary.

Greeting Cards & Botanical Art Cards

Our greeting cards are printed products and cannot be returned due to change of mind, incorrect selections, or orders placed in error.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

Once we have reviewed your request, we will arrange an appropriate solution, which may include a replacement or refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

• Greeting card orders may be cancelled if they have not yet been processed or shipped.
• Fresh flower orders may be cancelled if we have not yet begun preparing the arrangement. Once preparation has started, cancellations may no longer be possible.

Refunds

Approved refunds will be issued to the original method of payment. Please allow several business days for your financial institution to process the refund after it has been issued.

Shipping or delivery charges are non-refundable unless the refund is the result of our error.

Contact Us

If you have any questions about your order or this Refund & Returns Policy, please contact us through the contact form on our website or by email. We are committed to providing excellent customer service and will work with you to resolve any concerns as quickly as possible.